Privacy Policy and Terms of Use

Overview

What this page covers.

This page explains how 2Q Creations Corp., operating through Steven Lin and CoachStevenLin.com, collects, uses, stores, and protects information submitted through this website. It also explains the basic terms that apply when you use the website, assessments, content, forms, reports, and services.

By using this website, submitting a form, booking a service, completing an assessment, or accessing any content or report, you agree to the terms below. If you do not agree with these terms, please do not use the website or submit personal information through it.

Privacy Policy

Information we collect and why.

Who this policy applies to

This policy applies to visitors, prospects, clients, and users of:

• The Steven Lin website, CoachStevenLin.com
• The Scale Readiness Diagnosis
• Contact and inquiry forms
• Pre-audit intake forms
• AI-assisted reports and summaries
• Blog posts, downloads, resources, and case studies
• Scheduling, payment, email, and client communication systems
• Future dashboards, portals, or client-facing tools connected to this business

For the purpose of this policy, "Steven Lin," "2Q Creations Corp.," "we," "us," and "our" refer to 2Q Creations Corp., Steven Lin, CoachStevenLin.com, and any business operations, systems, contractors, or service providers used to deliver the website, assessments, communications, reports, and services.

Information you provide directly

This may include:

• Name, email address, company name, role, and website URL
• Phone number, business category, industry, team size, revenue range, or operating stage
• Assessment answers, intake responses, contact form messages, and uploaded files or links
• Business challenges, goals, priorities, bottlenecks, and operational details
• Scheduling, payment, and billing information, where applicable

Information collected automatically

The website or third-party tools may collect IP address, browser type, device type, pages visited, referral source, approximate location, date and time of visit, form submission source, and analytics or website performance data.

How we use information

We use collected information for reasonable business purposes, including to:

• Respond to inquiries and send confirmations, reports, or follow-up messages
• Create lead records and client records
• Prepare for audits, advisory conversations, or implementation work
• Generate AI-assisted summaries, reports, recommendations, or internal preparation notes
• Deliver coaching, consulting, advisory, business architecture, or implementation support
• Improve the website, offers, content, and client experience
• Process payments, invoices, scheduling, and administrative tasks
• Comply with legal, tax, accounting, security, or contractual obligations

We do not collect personal information for purposes unrelated to the website, assessment, communication, or services you have requested or reasonably expect.

AI-Assisted Reports

How AI may be used.

Some reports, summaries, recommendations, or internal preparation documents may be created with the assistance of artificial intelligence tools.

AI may be used to help:

• Summarize assessment answers and intake responses
• Group responses into business architecture themes
• Identify possible bottlenecks, patterns, risks, or next steps
• Draft personalized report language
• Prepare internal briefing notes for Steven before a client conversation
• Improve clarity, structure, and usefulness of written recommendations

AI output is not treated as final professional judgment on its own. Steven may review, interpret, edit, or apply judgment to AI-assisted material before using it in a client-facing context.

You should not submit highly sensitive personal information, confidential employee information, trade secrets, financial account numbers, passwords, health information, or information you are not authorized to share.

Communication

Email, providers, cookies, and retention.

Email communication and consent

If you submit a form, complete an assessment, book a service, or request information, we may email you about that request, including confirmations, reports, next steps, and relevant follow-up.

We may also send business updates, resources, or marketing emails where we have your consent or where communication is otherwise permitted by applicable law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Sharing information with service providers

We may share information with trusted service providers that help operate the business, including providers for website hosting, form handling, email delivery, CRM or lead management, scheduling, payment processing, analytics, AI-assisted report generation, file storage, client communication, security, backup, and technical operations.

We do not sell personal information.

Cross-border processing

Some service providers may store or process information outside your province, state, or country, including in Canada, the United States, or other jurisdictions. When information is processed outside your jurisdiction, it may be subject to the laws of that location.

Cookies and analytics

This website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve page performance, measure content engagement, remember preferences, support marketing or conversion tracking, and diagnose technical issues.

Retention, security, and access requests

We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to inquiries, delivering reports or services, maintaining business records, complying with legal obligations, resolving disputes, and improving services.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website, form, email system, AI tool, or online service can guarantee absolute security.

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, contractual, accounting, and operational limits.

Terms of Use

How the website and services may be used.

Children's privacy and third-party links

This website and related services are intended for business owners, founders, professionals, and adults. They are not directed to children, and we do not knowingly collect personal information from children.

The website may link to third-party websites, tools, payment processors, scheduling systems, social platforms, or resources. We are not responsible for the privacy practices, content, security, or terms of third-party websites or services.

Website content is informational

The content on this website is provided for general business education and informational purposes only. It is not legal, financial, tax, accounting, employment, investment, or professional advice.

Assessments, reports, and recommendations

The Scale Readiness Diagnosis, PROGRESS Framework materials, AI-assisted reports, audit outputs, blog posts, case studies, and other resources are designed to help founders think more clearly about operations, founder dependence, bottlenecks, and business architecture.

Assessment scores, archetypes, reports, and recommendations are based on the information provided, the structure of the tool, and Steven's methodology. They may not capture every factor affecting your business. You are responsible for evaluating recommendations and deciding whether and how to apply them.

Services, payments, and client responsibilities

Paid services may include audits, advisory work, implementation support, workshops, reports, or other consulting services described on the website or in a written agreement.

The specific scope, deliverables, fees, payment terms, cancellation terms, and timelines for paid services will be set out on the relevant service page, checkout page, invoice, proposal, agreement, or written communication.

Unless a refund or guarantee is expressly stated in writing, payments are not automatically refundable once work has begun, time has been reserved, or deliverables have been prepared.

If you use assessments, forms, audits, advisory services, or implementation support, you agree to:

• Provide accurate information to the best of your knowledge
• Only submit information you are authorized to share
• Avoid submitting unnecessary sensitive personal information
• Review recommendations before acting on them
• Make your own final business decisions
• Comply with applicable laws and obligations in your own business

Intellectual property and acceptable use

Unless otherwise stated, the website content, copy, frameworks, diagrams, assessment structure, reports, templates, graphics, design, and related materials are owned by Steven Lin or used with permission.

You may view and use website content for your own internal business evaluation. You may not copy, reproduce, distribute, sell, publish, modify, scrape, train AI systems on, or create derivative works from the website content, frameworks, reports, or materials without written permission.

You agree not to use the website for unlawful purposes, attempt unauthorized access, interfere with security or performance, submit false or harmful material, upload malicious code, copy or scrape the website at scale, or use the materials to build a competing product or service without permission.

Results + Liability

No guarantee of business outcomes.

Testimonials and case studies may describe individual experiences and examples of work. They do not guarantee that every client will experience the same outcome. Where appropriate, identifying details may be shortened, anonymized, edited for clarity, or used with permission.

Business outcomes depend on many factors outside Steven's control, including market conditions, team capacity, leadership decisions, implementation quality, customer demand, financial constraints, and operational follow-through.

Steven may provide frameworks, diagnosis, recommendations, advisory support, implementation guidance, or reports, but does not guarantee revenue growth, profit improvement, hiring outcomes, operational performance, valuation, funding, or any specific business result.

To the maximum extent permitted by law, Steven Lin and related service providers will not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages arising from your use of the website, assessments, reports, content, or services.

Where liability cannot be excluded, liability will be limited to the amount paid by you for the specific service giving rise to the claim, or the minimum amount permitted by law.

You agree to indemnify and hold harmless Steven Lin from claims, losses, liabilities, damages, costs, and expenses arising from your use of the website or services, information you submit, your business decisions or implementation actions, your breach of these terms, or your violation of law or third-party rights.

Contact

Questions, requests, and updates.

We may update this Privacy Policy and Terms of Use from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated terms.

These terms are governed by the laws of British Columbia and the applicable laws of Canada. Any disputes will be handled in the courts located in British Columbia, unless another venue is required by applicable law.